EngineMaster Corp deals with complex technical queries from customers around the world. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI analyzes the content of the tickets and suggests relevant replies, significantly reducing the time taken to respond to the customers.
The company also uses Deskhero's comprehensive search bar feature. The AI enhances the search results, providing the most relevant information to the support agents. This has reduced the time spent by the agents in finding the right information and improved the accuracy of their responses.
EngineMaster Corp also uses Deskhero's knowledge base feature. The AI generates articles from various sources like word, powerpoint, pdf files, and even scrapes data from the company's website. This has made it easier for the company to maintain an up-to-date knowledge base.
Using Deskhero's custom fields and user groups features, EngineMaster Corp has been able to categorize their customers and queries effectively. This has improved the routing of tickets and personalized support to the customers.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of EngineMaster Corp's helpdesk services. The company has been able to provide faster and more accurate support to their customers.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI provides the most relevant results based on the same data sources as the suggested replies.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from the company's website. This reduces the time and effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Internal Combustion Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.