KnitCraft Co. receives numerous customer inquiries daily about their products, from care instructions to material sourcing. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only saves their support team time but also ensures consistent, accurate information is provided to their customers.
The company also leverages Deskhero's AI to enhance search results. When a customer searches for a specific term, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that customers can quickly find the information they need without having to contact support directly.
KnitCraft Co. also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape their website for new or updated information, which is then added to the knowledge base. This ensures that the support team always has the most current information at their fingertips.
Finally, KnitCraft Co. uses Deskhero's custom fields and user groups to organize their support team and tickets. This allows them to efficiently manage their workflow and ensure that each ticket is handled by the most appropriate team member.
With Deskhero, KnitCraft Co. has been able to significantly improve their customer support efficiency and response times, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a specific term, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that customers can quickly find the information they need.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to scrape your website for new or updated information, which is then added to the knowledge base. This ensures that your support team always has the most current information.
* This article provides an example of how a fictive company in the Manufacture of knitwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
