BrightLite Manufacturing receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these queries was a significant challenge until they implemented Deskhero. Now, with Deskhero's advanced AI capabilities, BrightLite can automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI leverages OpenAI Embeddings to find relevant content from the company's vast resources. This feature has significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
With Deskhero's custom fields and structured data lists, BrightLite can categorize and prioritize tickets effectively. The kanban board provides a visual overview of all ongoing support tasks, making it easier for the team to manage their workload.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more accurate and relevant responses. This feature has been instrumental in helping BrightLite's support team find quick solutions to customer queries.
Finally, the REST API allows BrightLite to integrate Deskhero with other systems in their infrastructure, creating a unified platform for all customer support activities.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, creating a unified platform for all customer support activities.
How does Deskhero help in managing customer support tasks?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. It also offers a kanban board for a visual overview of all ongoing support tasks.
* This article provides an example of how a fictive company in the Manufacture of lighting components (headlights/taillights) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
