LeatherLux receives numerous customer queries daily about product care, warranty, and repair services. With Deskhero's advanced AI capabilities, they can now automatically generate suggested replies to these common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI-powered comprehensive search bar has significantly improved the speed and accuracy of finding relevant information. This feature has reduced the time spent by customer service representatives on searching for information, allowing them to focus more on resolving complex issues.
With Deskhero's custom fields and structured data lists, LeatherLux has been able to categorize and prioritize customer queries effectively. This has resulted in faster response times and increased customer satisfaction.
Deskhero's knowledge base feature has allowed LeatherLux to create an extensive repository of information about their products. The AI capabilities of Deskhero have further enhanced this feature by generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data.
Overall, the use of Deskhero has transformed LeatherLux's customer support services. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to quickly and accurately find relevant information from the system's database. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from various types of files including Word, PowerPoint, and PDF files. It can also scrape data from websites to generate articles.
* This article provides an example of how a fictive company in the Manufacture of luggage, handbags and other leather goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.