Edible Excellence uses Deskhero's structured data lists and custom fields to organize customer information and queries. The AI capabilities of Deskhero assist in sorting this data, making it easier for customer support agents to access and use.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data and use it to enhance search results and generate suggested replies.
Edible Excellence takes advantage of Deskhero's user groups feature to create specialized teams for handling different types of customer queries. The AI capabilities of Deskhero help in directing tickets to the appropriate group, ensuring efficient resolution of queries.
Furthermore, the company uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. The AI capabilities of Deskhero assist in managing these emails, categorizing them based on content and directing them to the appropriate user group.
Lastly, Edible Excellence uses Deskhero's REST API to integrate the platform with their existing CRM system, creating a seamless workflow that further enhances their customer service efficiency.
How does Deskhero's AI assist in managing structured data lists and custom fields?
Deskhero's AI assists in managing structured data lists and custom fields by sorting and categorizing the data. This makes it easier for customer support agents to access and use the data.
How does the AI use website scraped data?
Deskhero's AI analyzes website scraped data and uses it to enhance search results and generate suggested replies. This ensures that the most current information is always used in responding to customer queries.
How does Deskhero's AI manage emails from custom domains?
Deskhero's AI manages emails from custom domains by categorizing them based on their content. The AI then directs these emails to the appropriate user group for handling.
* This article provides an example of how a fictive company in the Manufacture of margarine and other edible fats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.