Margarine Masters Inc. receives a high volume of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero to manage these tickets effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
With Deskhero's AI-powered search bar, the customer support team can quickly find relevant information from the knowledge base, uploaded files like policies or manuals, and even scraped website data. This feature has proven invaluable in providing accurate and timely responses to customer queries.
The company also benefits from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows Margarine Masters Inc. to continually update their knowledge base with the latest information, ensuring that their customer support team always has up-to-date information at their fingertips.
Deskhero's AI capabilities also extend to its REST API, which Margarine Masters Inc. uses to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer satisfaction.
Overall, the use of Deskhero's advanced AI capabilities has allowed Margarine Masters Inc. to streamline their customer support services, resulting in quicker response times, increased customer satisfaction, and improved operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time taken to respond to customers.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer interactions are tracked and managed effectively.
How does Deskhero help keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing companies to continually update their knowledge base with the latest information.
* This article provides an example of how a fictive company in the Manufacture of margarine and other spreads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.