MasonPro Cement Co., a leading manufacturer of masonry cement, was facing challenges in managing their growing customer queries and support tickets. They turned to Deskhero to streamline their customer support process. The platform's structured data lists and custom fields helped them categorize and prioritize tickets effectively.
With Deskhero's advanced AI capabilities, MasonPro was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed them to find relevant content quickly and efficiently, reducing the time spent on each ticket.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information from the vast database of knowledge base articles, previous tickets, and other resources. This significantly improved the response time and overall customer satisfaction.
Deskhero's AI also generated suggested replies using OpenAI's ChatGPT, which further enhanced the efficiency of the support team. The AI was able to learn from the company's past responses and suggest accurate and helpful replies to new queries.
Overall, Deskhero's advanced AI capabilities have helped MasonPro Cement Co. streamline their customer support process, improve response time, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly and efficiently. This helps in reducing the time spent on each ticket and improving the response time.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced AI algorithms to search through the vast database of knowledge base articles, previous tickets, and other resources to find relevant information quickly and accurately.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to learn from the company's past responses and generate accurate and helpful replies to new queries.
* This article provides an example of how a fictive company in the Manufacture of Masonry Cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.