PulpCraft Solutions, a renowned company in the mechanical wood pulp manufacturing industry, was dealing with an overwhelming number of customer support tickets. They needed a solution that could help them manage these tickets more effectively and efficiently.
With Deskhero, PulpCraft was able to leverage the platform's AI capabilities to improve their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's advanced search bar also proved beneficial for PulpCraft. The AI-enhanced search results made it easier for the support team to find relevant information quickly, improving their efficiency and productivity.
The company also utilized Deskhero's REST API to integrate the platform with their existing systems. This allowed them to streamline their processes further and ensure a seamless customer support experience.
Overall, Deskhero's AI capabilities have greatly improved PulpCraft's ticket management, saving them time and resources while increasing customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping manage tickets more effectively and efficiently.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses the same OpenAI Embeddings to improve search results, making it easier for users to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, streamlining your processes and ensuring a seamless customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Mechanical Wood Pulp (Groundwood) from Sulphite Processes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.