CoatCraft's customer support team often faced challenges in finding the right information to address customer inquiries. The existing knowledge base was not comprehensive enough, leading to delays and inaccuracies in responses.
Deskhero's advanced AI capabilities provided the solution to this problem. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This makes it easier for the support team to find relevant information quickly.
Moreover, the AI capabilities of Deskhero have helped in expanding the company's knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has made the knowledge base a comprehensive resource for both the support team and customers.
The AI also generates suggested replies to new tickets based on this enhanced knowledge base, reducing the time taken to respond to customer inquiries and improving the accuracy of responses.
Since implementing Deskhero, CoatCraft has seen a significant improvement in the quality of their knowledge base, response times, and overall customer satisfaction.
How has Deskhero improved the quality of the knowledge base?
Deskhero's AI generates articles from various file types and scrapes data from the company's website, making the knowledge base a comprehensive resource.
How does Deskhero enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to enhance search results, making it easier for the support team to find relevant information quickly.
What impact has Deskhero had on response times and accuracy?
By generating suggested replies based on the enhanced knowledge base, Deskhero has reduced the time taken to respond to customer inquiries and improved the accuracy of responses.
* This article provides an example of how a fictive company in the Manufacture of men's coats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.