NanoScope Ltd. deals with a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. The AI-powered platform automatically sorts and prioritizes the tickets, enabling the support team to address them promptly.
The company also makes use of Deskhero's custom fields and user groups to personalize their support services. This ensures that each customer receives the most appropriate assistance, improving their satisfaction levels.
Deskhero's advanced AI capabilities are instrumental in enhancing NanoScope's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, greatly reducing the response time.
Additionally, NanoScope uses Deskhero's AI-powered comprehensive search bar to swiftly find necessary information. This feature not only expedites the resolution process but also guarantees that the most accurate and pertinent data is provided to the customers.
Finally, NanoScope uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow. This integration further boosts the efficiency of their helpdesk services.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies for incoming queries. This greatly reduces the response time and enhances the quality of service.
How does the AI-powered comprehensive search bar function?
The AI-powered comprehensive search bar swiftly locates necessary information from different sources. It ensures that the most accurate and pertinent data is provided to the customers.
Is it possible to integrate Deskhero with existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Manufacture of microscopes and magnifying glasses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.