FarmTech Ltd uses Deskhero's AI capabilities to manage customer queries more effectively. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information from their vast database. This allows them to provide accurate and timely responses to their customers, enhancing their overall experience.
FarmTech Ltd has also found value in Deskhero's website scraping feature. The AI scrapes data from their website and other relevant sources, keeping the knowledge base updated with the latest information. This ensures that the helpdesk team always has the most recent and relevant information at their disposal.
Deskhero's AI capabilities have also improved the efficiency of FarmTech Ltd's ticket management system. The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled FarmTech Ltd to provide superior helpdesk services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the efficiency of the ticket management system?
Deskhero's AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This improves the efficiency of the ticket management system.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses its website scraping feature to scrape data from the company's website and other relevant sources. This data is used to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of mid-sized agricultural tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.