AutoBody Masters receives numerous customer queries daily, ranging from product specifications to installation instructions. To manage these, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's custom fields and user groups to categorize and assign tickets, ensuring that the right team handles each query. The AI capabilities further enhance this by suggesting the most appropriate team based on the content of the ticket.
AutoBody Masters has a comprehensive knowledge base, which is continually updated using Deskhero's knowledge base article generation feature. The AI capabilities analyze word, PowerPoint, and PDF files to generate new articles, ensuring that the knowledge base is always up-to-date.
Deskhero's comprehensive search bar, powered by AI, allows AutoBody Masters' support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This has significantly improved the speed and quality of their customer support.
Finally, AutoBody Masters uses Deskhero's REST API to integrate their other systems with Deskhero, creating a unified platform for all their customer support needs. The AI capabilities of Deskhero ensure that all data across these systems is analyzed and used to improve customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and uploaded files. They can also suggest the most appropriate team to handle each ticket.
How does Deskhero's AI capabilities help in updating the knowledge base?
Deskhero's AI capabilities analyze word, PowerPoint, and PDF files to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date.
How does Deskhero's AI capabilities enhance the search functionality?
Deskhero's AI capabilities analyze all data, including previous tickets, knowledge base articles, and uploaded files, to enhance the search results. This allows the support team to quickly find relevant information.
* This article provides an example of how a fictive company in the Manufacture of motor vehicle bodies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.