BikeFrame Innovations has a vast knowledge base consisting of articles, manuals, and presentations. However, keeping this knowledge base updated and relevant was a challenge. With Deskhero, the company was able to leverage AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI uses OpenAI Embeddings to understand the context of the uploaded files and generate relevant articles. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Deskhero's AI also enhanced the search functionality of the knowledge base. By understanding the context of the search queries, it provided more relevant results, making it easier for customers to find the information they were looking for.
The REST API provided by Deskhero allowed BikeFrame Innovations to integrate the platform with their existing systems, making it a seamless part of their workflow.
Overall, Deskhero's AI capabilities have significantly improved the quality and relevance of BikeFrame Innovations' knowledge base, enhancing customer experience.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings to understand the context of the uploaded files (Word, PowerPoint, PDF) and generates relevant articles based on this understanding.
How does the AI enhance the search functionality of the knowledge base?
The AI understands the context of the search queries and uses this understanding to provide more relevant results from the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of motorcycles frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.