HandlePro Solutions has a wide range of products, each with its own set of specifications, manuals, and troubleshooting guides. Managing this vast amount of information was a challenge for the company. However, with Deskhero's AI capabilities, they have been able to automate the process of updating and maintaining their knowledge base.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. This has not only reduced the manual effort required to create these articles but also improved their quality and relevance.
The company also uses Deskhero's website scraping feature to automatically extract and update product information from their own website and other relevant sources. This ensures that their knowledge base always contains the most recent and accurate information.
Deskhero's comprehensive search bar, powered by AI, has made it easier for HandlePro Solutions' customer support team to find the information they need. The AI uses the embeddings to enhance search results, providing more accurate and relevant information.
Finally, the REST API provided by Deskhero has allowed HandlePro Solutions to integrate their knowledge base with other systems, making it accessible to all relevant stakeholders.
How does the AI create new knowledge base articles?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content. It then generates a new article based on this information.
How does the website scraping feature update the knowledge base?
The website scraping feature automatically extracts data from specified websites. This data is then used to update the knowledge base with the most recent and accurate information.
How does the REST API enhance the accessibility of the knowledge base?
The REST API allows the knowledge base to be integrated with other systems. This means that the information in the knowledge base can be accessed from these systems, improving its accessibility.
* This article provides an example of how a fictive company in the Manufacture of other lifting and handling equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.