AutoTech Industries was dealing with a high volume of customer queries and complaints, which was affecting their response times and the quality of their customer support services. They needed a solution that could help them manage these issues more efficiently.
With Deskhero, AutoTech Industries was able to leverage advanced AI capabilities to automate the process of ticket management. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar provided by Deskhero enabled the support team to find relevant information quickly, reducing the time spent on each ticket and improving the efficiency of the team.
Furthermore, Deskhero's AI capabilities also enhanced the quality of their customer support services. By suggesting replies based on previous tickets and knowledge base articles, the system ensured that the responses were accurate and consistent.
Overall, with Deskhero's AI capabilities, AutoTech Industries was able to streamline their customer support operations, improve response times, and enhance the quality of their services.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quicker resolution of tickets and improves efficiency.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to find relevant information from the vast amount of data available. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does Deskhero's AI capabilities enhance the quality of customer support services?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This ensures that the responses are accurate and consistent, thereby improving the quality of customer support services.
* This article provides an example of how a fictive company in the Manufacture of other machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.