QuiltCraft Ltd. deals with a wide range of customer queries daily. With Deskhero's AI capabilities, they are able to generate suggested replies based on previous tickets and knowledge base articles. This has not only improved the speed of their customer service but also its consistency.
The company uses Deskhero's AI to enhance their search results. When a customer submits a query, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find the most relevant content. This has led to more accurate search results and higher customer satisfaction rates.
Deskhero's custom fields and structured data lists have helped QuiltCraft Ltd. to effectively categorize and prioritize their tickets. This has resulted in a more streamlined workflow and increased productivity.
QuiltCraft Ltd. has also utilized Deskhero's user groups feature to assign tickets based on expertise and workload. This has improved the efficiency of their customer support team and ensured that each ticket is handled by the most suitable person.
Lastly, the company has integrated their existing systems with Deskhero using its REST API. This has allowed them to automate various processes, reducing manual work and saving valuable resources.
How does Deskhero's AI improve the speed and consistency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures consistent quality in responses.
How does Deskhero help in streamlining the workflow?
Deskhero's custom fields and structured data lists enable you to categorize and prioritize your tickets effectively. Moreover, the user groups feature allows you to assign tickets based on expertise and workload, leading to a more streamlined workflow.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This enables you to automate various processes, reducing manual work and saving valuable resources.
* This article provides an example of how a fictive company in the Manufacture of other made up textile articles such as towels, quilts, and blankets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.