HydraHydraulics deals with a large volume of customer interactions due to their extensive product range and customer base. Deskhero's structured data lists and custom fields have been instrumental in organizing and managing these interactions efficiently.
By using Deskhero's custom email domains and user groups, HydraHydraulics has been able to provide a more personalized service to their customers. The tickets management feature has greatly improved their ability to track and resolve customer issues promptly.
Deskhero's advanced AI capabilities have revolutionized HydraHydraulics' customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and enhancing the quality of customer interactions.
The AI-enhanced comprehensive search bar has made it easier for the support team to find relevant information quickly, thereby improving their productivity. The knowledge base, supplemented with articles generated from Word, PowerPoint, PDF files, and website scraping, has become a valuable resource for both the support team and customers.
HydraHydraulics has also taken advantage of Deskhero's REST API to integrate the platform with their existing systems, further enhancing their efficiency and effectiveness in managing customer support.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing response times and enhancing the quality of customer interactions. The AI-enhanced search bar also helps the support team find relevant information quickly, improving their productivity.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing efficiency and effectiveness in managing customer support.
What kind of content can be used to generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and data scraped from websites, providing a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of other special-purpose machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.