Alpine Outdoor Creations receives a large volume of customer inquiries daily, ranging from product specifications to assembly instructions. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to respond to customer inquiries and improves the overall customer experience.
The company also utilizes Deskhero's AI to enhance search results. When a customer searches for a particular term or phrase, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes it easier for customers to find the information they need, reducing the need for them to contact customer support.
Alpine Outdoor Creations has also found value in Deskhero's ability to scrape website data. The AI uses this data to further improve the relevancy of search results and suggested replies. This has proven particularly useful when dealing with inquiries about products that are new or not frequently purchased.
With Deskhero's custom fields and structured data lists, Alpine Outdoor Creations has been able to organize their customer inquiries more effectively. This has made it easier for their customer support team to prioritize and manage tickets, further improving their efficiency.
Overall, Deskhero's AI capabilities have enabled Alpine Outdoor Creations to provide a superior customer support experience. They have seen a significant reduction in response times and an increase in customer satisfaction since implementing the platform.
How does Deskhero's AI improve the customer support experience?
Deskhero's AI improves the customer support experience by generating suggested replies and enhancing search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
How does Deskhero use website scraping to improve its services?
Deskhero uses website scraping to gather additional data that can be used to improve the relevancy of search results and suggested replies. This is particularly useful when dealing with inquiries about new or infrequently purchased products.
What benefits has Alpine Outdoor Creations seen since implementing Deskhero?
Since implementing Deskhero, Alpine Outdoor Creations has seen a significant reduction in response times and an increase in customer satisfaction. They have also been able to more effectively organize and manage customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.