StackMaster Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero's advanced AI capabilities, they can now automate the process of sorting and responding to these tickets. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI-powered solution also generates suggested replies, enabling the support team to respond to customer queries faster and more accurately. This has not only reduced the response time but also improved the overall customer satisfaction rate.
Furthermore, StackMaster Inc. uses Deskhero's AI capabilities to enhance search results. When a customer or a support agent searches for information, the AI uses the OpenAI embeddings to find the most relevant content, thereby improving the search efficiency.
The company also benefits from Deskhero's custom fields and structured data lists features. These allow them to categorize and manage customer queries more effectively, making it easier for the support team to prioritize and handle tickets.
Overall, Deskhero's advanced AI capabilities have transformed StackMaster Inc.'s customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI capabilities improve the efficiency of customer support services?
Deskhero's AI capabilities automate the process of sorting and responding to customer queries. It uses OpenAI embeddings to find relevant content for each query and generates suggested replies. This reduces the response time and improves the accuracy of responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI embeddings to find the most relevant content when a customer or a support agent searches for information. This improves the efficiency of searches.
What are the benefits of Deskhero's custom fields and structured data lists features?
These features allow companies to categorize and manage customer queries more effectively. This makes it easier for the support team to prioritize and handle tickets.
* This article provides an example of how a fictive company in the Manufacture of Pallet Trucks & Stackers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.