TissueTech Industries uses Deskhero's ticket management feature to effectively handle customer inquiries and complaints. The platform's AI capabilities analyze past tickets to suggest replies, greatly reducing response time and enhancing customer satisfaction.
The company utilizes Deskhero's feature of generating knowledge base articles from various file formats. This allows TissueTech to easily create a detailed knowledge base from existing product manuals and policies, providing customers with in-depth product information and troubleshooting assistance.
Deskhero's website scraping feature is employed by TissueTech to maintain an up-to-date knowledge base. The AI system automatically scrapes the company's website for new data and updates the knowledge base, ensuring customers always have access to the most recent information.
Using Deskhero's comprehensive search bar, TissueTech's support team can swiftly locate relevant information to assist customers. The AI-enhanced search uses OpenAI Embeddings to deliver highly relevant search results, further enhancing the efficiency of the support team.
Lastly, TissueTech uses Deskhero's REST API to integrate the platform with their existing infrastructure. This seamless integration allows the company to take advantage of Deskhero's advanced AI capabilities without disrupting their current operations.
How does Deskhero's AI capabilities enhance TissueTech's customer service?
Deskhero's AI capabilities analyze past tickets to suggest replies, reducing response time. It also enhances the search function, making it easier for the support team to find relevant information.
How does TissueTech keep their knowledge base current?
TissueTech uses Deskhero's website scraping feature, which automatically updates the knowledge base with new information from the company's website.
How does TissueTech integrate Deskhero with their existing infrastructure?
TissueTech uses Deskhero's REST API to seamlessly integrate the platform with their existing infrastructure, allowing them to take advantage of Deskhero's advanced AI capabilities without disrupting their current operations.
* This article provides an example of how a fictive company in the Manufacture of other paper towel and tissue products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
