BoardBox Ltd. uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. The AI uses OpenAI Embeddings to find relevant content and generate comprehensive and accurate articles.
The AI also enhances the search results in the knowledge base. When a support team member searches for something, the AI uses the embeddings to find the most relevant content. This has improved the accuracy of the search results and made it easier for the support team to find the information they need.
The company also uses Deskhero's custom email domains feature to manage customer queries. They have set up different email domains for different products, which has made it easier to categorize and manage tickets.
BoardBox Ltd. also uses Deskhero's kanban board feature to manage their support workflow. The kanban board provides a visual overview of the support workflow, making it easier for the team to track the status of tickets and manage their workload.
Overall, Deskhero's advanced AI capabilities have helped BoardBox Ltd. enhance their knowledge base, improve the efficiency of their support team, and enhance customer satisfaction.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to find relevant content. This content is then used to generate comprehensive and accurate knowledge base articles.
How does the AI enhance search results in the knowledge base?
When a search is made in the knowledge base, the AI uses the embeddings to find the most relevant content. This improves the accuracy of the search results.
How does BoardBox Ltd. use the custom email domains feature?
BoardBox Ltd. has set up different email domains for different products. This makes it easier for them to categorize and manage tickets.
* This article provides an example of how a fictive company in the Manufacture of paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.