Streamlining Customer Support with AI at BioMed Manufacturing

Manufacture of pharmaceuticals - BioMed Manufacturing *1

Streamlining Customer Support with AI at BioMed Manufacturing

BioMed Manufacturing deals with a vast number of customer inquiries daily. These range from simple product questions to complex technical issues. Managing these inquiries efficiently was a significant challenge before the introduction of Deskhero.

Deskhero allows BioMed Manufacturing to efficiently manage tickets, categorize them into user groups, and track their progress on a Kanban board. The platform's structured data lists and custom fields make it easy to organize and track customer inquiries.

The advanced AI capabilities of Deskhero have revolutionized BioMed Manufacturing's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.

This AI-driven approach has drastically reduced the time taken to respond to customer queries and improved the quality of responses. The AI suggests accurate and relevant responses, reducing the need for manual intervention and ensuring consistent quality in customer service.

Additionally, the comprehensive search bar and REST API make it easy for the support team to find and share information. The knowledge base articles generated from word, powerpoint, pdf files, and scraped website data have become an invaluable resource for the support team and customers.


How does Deskhero's AI capabilities improve efficiency in customer support?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to generate suggested replies. This reduces the time taken to draft responses, thereby improving efficiency.

Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero is designed to efficiently manage a high volume of customer inquiries. It categorizes them into user groups and tracks their progress on a Kanban board.

How does Deskhero ensure the quality of customer service?
Deskhero's AI generates suggested replies based on relevant content from various sources. This ensures that the responses are accurate and relevant, thereby maintaining a high quality of customer service.


* This article provides an example of how a fictive company in the Manufacture of pharmaceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.