SnapShot Inc.'s customer support team receives a multitude of queries every day, from questions about their products to requests for technical assistance. With Deskhero's AI capabilities, they've been able to automate the process of generating responses to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest appropriate replies.
The AI also improves the search results on their support portal. By understanding the content, it provides the most relevant results, enabling customers to find the information they need without having to raise a ticket. This has resulted in a significant reduction in the number of tickets raised.
Deskhero's AI also aids in managing SnapShot Inc.'s internal knowledge base. It can generate articles from Word, PowerPoint, and PDF files, facilitating the support team in accessing and sharing information. This has boosted the team's productivity and decreased the time taken to resolve tickets.
Additionally, Deskhero's REST API allows SnapShot Inc. to integrate the platform with their existing systems, further improving their support services. The AI capabilities are also used to analyze data from these systems and provide insights that help enhance customer service.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and efficiency of SnapShot Inc.'s customer support.
How does Deskhero's AI automate the process of generating responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of a query and generate a suggested reply.
How does the AI improve the search results on the support portal?
The AI uses its understanding of the content to provide the most relevant search results, enabling customers to find the information they need without having to raise a ticket.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with existing systems. The AI capabilities can also be used to analyze data from these systems and provide insights that help enhance customer service.
* This article provides an example of how a fictive company in the Manufacture of Photographic Film industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.