Pin & Stud Co. was facing challenges in managing their customer support tickets and workflows. They needed a solution that could help them handle the high volume of queries and streamline their processes. Deskhero's advanced AI capabilities provided the perfect solution.
Deskhero's AI was able to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This significantly reduced the time taken to respond to queries and improved the quality of support.
The AI also enhanced the company's search capabilities, making it easier for the support team to find relevant information. By leveraging OpenAI Embeddings, the AI provided the most relevant search results, increasing the team's efficiency.
Pin & Stud Co. also used Deskhero's kanban board feature to manage their workflows. The AI was able to predict the workload based on past data and help the team prioritize their tasks. This resulted in a more efficient workflow and improved productivity.
Overall, Deskhero's AI capabilities have greatly improved Pin & Stud Co.'s customer support operations and workflow management, leading to increased customer satisfaction and productivity.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies for new tickets. This ensures quick, accurate, and consistent responses, improving the quality of support.
How does Deskhero's AI enhance search capabilities?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant search results, making it easier for the support team to find the information they need.
How can Deskhero's AI help manage workflows?
Deskhero's AI can predict the workload based on past data and help the team prioritize their tasks. This leads to a more efficient workflow and improved productivity.
* This article provides an example of how a fictive company in the Manufacture of pins and studs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.