PolyPack's customer support team receives a large number of inquiries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature has significantly reduced the time taken to respond to customer queries. As a result, PolyPack's customer support team can handle more queries in the same amount of time, thereby improving their productivity.
Furthermore, Deskhero's AI-enhanced search results have made it easier for PolyPack's customer support team to find the information they need. They can now quickly locate relevant tickets, knowledge base articles, and other resources, which has further improved their productivity.
Deskhero's AI capabilities have also helped PolyPack improve its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has ensured that the knowledge base is always up-to-date and comprehensive.
By leveraging Deskhero's advanced AI capabilities, PolyPack has been able to significantly improve the productivity of its customer support team. This has allowed the company to handle more customer queries without increasing its team size.
How does Deskhero's AI improve the productivity of the customer support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries, thereby allowing the customer support team to handle more queries in the same amount of time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It can find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in improving the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of plastic containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
