DoorTech Plastics was dealing with a high volume of customer queries and complaints, resulting in long response times and dissatisfied customers. They decided to implement Deskhero to manage their customer support more effectively.
Deskhero's AI capabilities enabled DoorTech Plastics to automatically generate suggested replies to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant content, significantly reducing the response times.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This led to a decrease in the number of tickets raised, allowing the customer support team to focus on more complex issues.
The custom fields feature allowed DoorTech Plastics to categorize tickets based on product type, issue type, and other relevant factors. This made it easier to prioritize and assign tickets, further improving response times and operational efficiency.
By leveraging Deskhero's AI capabilities, DoorTech Plastics was able to provide faster, more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results in the knowledge base. It finds the most relevant content based on the search query, making it easier for users to find the information they need.
How does Deskhero help with ticket management?
Deskhero provides a structured data list and custom fields for categorizing and prioritizing tickets. It also has a kanban board for visualizing ticket status and progress. These features make it easier to manage tickets and improve response times.
* This article provides an example of how a fictive company in the Manufacture of plastic doors and windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.