PolyTube Solutions deals with a high volume of customer queries and complaints daily. To manage these effectively, the company uses Deskhero's AI-powered ticket management system.
The AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their urgency and complexity. This allows the support team to prioritize the tickets and handle them efficiently.
Furthermore, the AI generates suggested replies based on the content of the tickets and the information from the knowledge base. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI also enhances the search functionality, allowing the support team to quickly find relevant information from the knowledge base. This is particularly useful when dealing with complex queries that require detailed product knowledge.
By leveraging Deskhero's AI capabilities, PolyTube Solutions has significantly improved its response time and streamlined its ticket management process.
How does Deskhero's AI categorize the tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their urgency and complexity. This helps the support team to prioritize the tickets and handle them efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the content of the tickets and the information from the knowledge base to generate suggested replies. This speeds up the response time and ensures that the responses are accurate and consistent.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant information from the knowledge base. This makes the search process faster and more accurate.
* This article provides an example of how a fictive company in the Manufacture of plastic pipes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
