PouchPro Manufacturing's customer support team was struggling with an inefficient ticket management process, leading to slower response times and decreased customer satisfaction.
By implementing Deskhero, PouchPro Manufacturing was able to streamline their ticket management process. The platform's AI capabilities played a key role in this improvement. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI could generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhanced the search results within the platform, allowing the customer support team to quickly find relevant information, further improving their efficiency and response times.
Deskhero's structured data lists, custom fields and user groups features also helped PouchPro Manufacturing better organize their customer support operations. They could create specific groups for different types of inquiries and structure their data in a way that made it easier to manage.
Overall, Deskhero's advanced AI capabilities have greatly improved PouchPro Manufacturing's ticket management process and customer support operations, leading to faster response times and increased customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, reducing the time spent on each ticket. It also enhances the search functionality within the platform, allowing users to quickly find relevant information.
Can Deskhero help improve response times?
Yes, by streamlining the ticket management process and providing quick access to relevant information, Deskhero can significantly improve response times.
Can Deskhero handle a high volume of customer support tickets?
Absolutely, Deskhero is designed to efficiently manage a high volume of tickets. Its AI capabilities can significantly reduce the time spent on each ticket, improving response times and overall customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of plastic pouches and sachets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.