TubeTech Industries uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has helped the company provide quicker responses to customer queries, thereby improving customer satisfaction.
The company also uses Deskhero's comprehensive search bar, enhanced by AI, to find relevant information quickly. This feature has proved invaluable when dealing with complex queries that require specific knowledge about the manufacturing process or the properties of different types of plastic tubes.
Deskhero's AI also helps TubeTech Industries maintain an up-to-date knowledge base. The AI analyzes new tickets and suggests updates or new articles based on the content of these tickets. This ensures that the knowledge base always contains the most relevant and latest information.
Furthermore, the AI-powered ticket management system helps TubeTech Industries prioritize and categorize tickets. This ensures that urgent queries are addressed promptly, improving the overall efficiency of the customer support services.
Overall, Deskhero's advanced AI capabilities have helped TubeTech Industries improve their customer support services. The platform has enabled them to provide quicker responses, manage tickets effectively, and keep their knowledge base updated.
How does Deskhero's AI help provide quicker responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps the company provide quicker responses to customer queries.
How does Deskhero's AI help maintain an up-to-date knowledge base?
Deskhero's AI analyzes new tickets and suggests updates or new articles based on the content of these tickets. This ensures that the knowledge base always contains the most relevant and latest information.
How does Deskhero's AI-powered ticket management system improve the efficiency of customer support services?
Deskhero's AI-powered ticket management system helps prioritize and categorize tickets. This ensures that urgent queries are addressed promptly, improving the overall efficiency of the customer support services.
* This article provides an example of how a fictive company in the Manufacture of plastic tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
