PolyDoor Creations receives numerous customer queries and complaints daily. They use Deskhero's ticket management feature to efficiently handle these tickets, ensuring that every customer receives a prompt and satisfactory response.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly identify and address urgent or complex issues, improving their overall customer service efficiency.
Additionally, PolyDoor Creations leverages Deskhero's advanced AI capabilities to enhance their ticket management process. The AI uses OpenAI Embeddings to analyze previous tickets and other resources, and generates suggested replies. This not only speeds up the response time but also ensures the consistency and accuracy of the responses.
Deskhero's comprehensive search bar, powered by AI, enables the support agents to quickly find the information they need to resolve customer issues. This further improves their efficiency and reduces the resolution time for each ticket.
By integrating Deskhero with their existing systems using the REST API, PolyDoor Creations has been able to create a unified and efficient customer support system.
How does Deskhero's AI capabilities improve our ticket management process?
Deskhero's AI capabilities analyze previous tickets and other resources to suggest replies to new tickets. This not only speeds up the response time but also ensures the consistency and accuracy of the responses.
Can we use Deskhero to categorize and prioritize our customer support tickets?
Yes, Deskhero allows you to use custom fields and structured data lists to categorize and prioritize tickets. This helps you quickly identify and address urgent or complex issues, improving your overall customer service efficiency.
Can Deskhero integrate with our existing customer support systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a unified customer support system.
* This article provides an example of how a fictive company in the Manufacture of plastic windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.