MediaTech Productions deals with a wide range of customer queries and complaints daily. Using Deskhero's ticket management system, they are able to handle these efficiently. The AI capabilities of Deskhero suggest relevant replies based on OpenAI embeddings from previous tickets, reducing the time taken to respond to customers.
Deskhero's custom fields and structured data lists help MediaTech Productions to categorize and prioritize tickets. This ensures that urgent issues are addressed first, leading to increased customer satisfaction.
MediaTech Productions utilizes Deskhero's knowledge base feature to its full potential. The AI capabilities generate articles from various sources like word, powerpoint, pdf files, and even scraped website data. This comprehensive knowledge base helps in resolving common queries quickly, freeing up the support team to handle more complex issues.
The comprehensive search bar of Deskhero, powered by AI, enhances the search results by finding relevant content from the knowledge base and other resources. This has significantly improved the efficiency of MediaTech's support team, enabling them to find solutions faster.
Lastly, MediaTech Productions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively, leading to improved customer service.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to incoming tickets. This significantly reduces the time taken to draft responses, thereby improving response time.
How does the knowledge base feature work?
Deskhero's AI capabilities generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This creates a comprehensive resource that can be used to resolve common queries.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows for easy integration with existing systems. This ensures that all customer interactions are tracked and managed effectively, leading to improved customer service.
* This article provides an example of how a fictive company in the Manufacture of Pre-recorded Optical Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.