WholeGrains Ltd. has an extensive knowledge base that includes product manuals, troubleshooting guides, and other resources. Managing this information and ensuring it is easily accessible to customers and support agents can be challenging. However, with Deskhero, they have been able to streamline this process.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results within the platform. This ensures that the most relevant and accurate information is provided in response to customer queries.
The AI also generates suggested replies based on this information, further improving the efficiency of the customer support team. The support agents can quickly select the most appropriate response from the suggestions, reducing the time spent on each ticket.
Additionally, WholeGrains Ltd. uses Deskhero's custom fields and user groups features to categorize the knowledge base articles based on their topic and relevance. This makes it easier for support agents to find the information they need and provide accurate responses to customer queries.
Overall, Deskhero's AI capabilities have significantly improved the management of WholeGrains Ltd.'s knowledge base, resulting in more efficient customer support and improved customer satisfaction.
How does Deskhero's AI enhance the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and other resources to enhance the search results within the platform. This ensures that the most relevant and accurate information is provided in response to customer queries.
Can Deskhero categorize knowledge base articles based on their topic?
Yes, Deskhero allows you to use custom fields and user groups to categorize knowledge base articles based on their topic and relevance. This makes it easier for support agents to find the information they need.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI generates suggested replies based on the knowledge base articles and other resources. This allows support agents to quickly select the most appropriate response, reducing the time spent on each ticket and improving their efficiency.
* This article provides an example of how a fictive company in the Manufacture of prepared grain mill products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
