Locomotive Industries has an extensive knowledge base to support their diverse product line. However, finding relevant information in this vast resource was a challenge for both their support team and customers.
By integrating Deskhero's advanced AI capabilities, Locomotive Industries has been able to significantly enhance the accessibility and usefulness of their knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide enhanced search results.
This means that when a customer or support team member searches the knowledge base, the AI provides the most relevant results based on the context of the search. This has made it much easier to find the needed information, improving the efficiency of the support process.
In addition, the AI suggests replies to customer queries based on the knowledge base, further speeding up the response time and improving customer satisfaction.
Overall, the integration of Deskhero's AI capabilities into Locomotive Industries' customer support operations has made their knowledge base a more effective tool, leading to faster response times and higher customer satisfaction.
How does the AI improve the accessibility of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide enhanced search results. This makes it easier to find relevant information in the knowledge base.
Does the AI only work with the knowledge base?
No, the AI also uses data from previous tickets, uploaded files, and scraped website data to suggest replies and enhance search results.
What benefits has the AI integration brought?
The AI integration has made the knowledge base a more effective tool, leading to faster response times, improved efficiency, and higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Railway Stock industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.