FruityFiber Ltd. receives numerous customer queries every day, which are managed using Deskhero's ticket management system. The AI capabilities of Deskhero help in suggesting replies to these tickets based on previous interactions, knowledge base articles, and uploaded files, thereby reducing the time spent on each ticket.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This feature has significantly improved the speed and accuracy of responses to customer queries.
FruityFiber Ltd. leverages Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, and pdf files. This has saved the company considerable time and resources, allowing them to focus more on improving their products and services.
Deskhero's custom fields and user groups features allow FruityFiber to categorize their customers and queries more effectively. This has resulted in more personalized service and increased customer satisfaction.
In summary, Deskhero's advanced AI capabilities have greatly improved FruityFiber Ltd.'s customer support efficiency, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries at FruityFiber Ltd.?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does FruityFiber Ltd. use Deskhero's AI-powered search bar?
FruityFiber Ltd. uses the AI-powered search bar to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This improves the speed and accuracy of responses to customer queries.
How does Deskhero's AI generate knowledge base articles at FruityFiber Ltd.?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. This automated process creates structured data lists that can be easily searched and referenced.
* This article provides an example of how a fictive company in the Manufacture of ready-to-eat cereals (e.g. corn flakes) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.