Recap Manufacturing Co., a renowned manufacturer of retreads and recaps, was looking for a solution to improve their customer experience. The company was dealing with a high volume of customer queries and needed a way to provide personalized and relevant responses quickly and efficiently.
The company turned to Deskhero for its advanced AI capabilities. Recap Manufacturing Co. used the platform to manage their tickets and user groups, and leveraged the AI's ability to generate suggested replies from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
Deskhero's AI also enhanced the company's search results by scraping website data and using it to provide comprehensive and accurate information to customers. This not only improved customer satisfaction but also reduced the time taken to resolve tickets.
Furthermore, the AI's ability to leverage OpenAI Embeddings from various sources enabled Recap Manufacturing Co. to provide personalized and relevant responses to their customers. This significantly improved the efficiency of their customer support team and enhanced the overall customer experience.
Overall, Deskhero's advanced AI capabilities have enabled Recap Manufacturing Co. to enhance their customer experience, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These replies are personalized and relevant to the customer's query, improving the overall customer experience.
How does Deskhero's AI improve customer satisfaction?
By generating personalized responses and enhancing search results, Deskhero's AI provides comprehensive and accurate information to customers. This improves customer satisfaction and reduces the time taken to resolve tickets.
How does Deskhero's AI increase operational efficiency?
Deskhero's AI reduces the time taken to respond to and resolve customer queries, improving the efficiency of the customer support team. This results in increased operational efficiency for the company.
* This article provides an example of how a fictive company in the Manufacture of retreads and recaps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.