Elastic Solutions had a vast amount of information scattered across different platforms, making it difficult for the support team to find relevant content quickly.
By implementing Deskhero, Elastic Solutions was able to consolidate all their information into a structured knowledge base. The AI capabilities of Deskhero generated articles from Word, PowerPoint, PDF files, and even scraped website data.
The advanced AI capabilities of Deskhero leveraged OpenAI Embeddings to find relevant content and generate suggested replies, making it easier for the support team to resolve customer queries.
Deskhero's REST API allowed Elastic Solutions to integrate their existing systems with the platform, further enhancing the efficiency of their customer support.
Overall, Deskhero's AI capabilities have significantly improved Elastic Solutions' customer support by enhancing their knowledge base and reducing response times.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. It leverages OpenAI Embeddings to find relevant content and generate suggested replies.
How does Deskhero integrate with existing systems?
Deskhero's REST API allows integration with existing systems, enhancing the efficiency of customer support.
How does Deskhero improve customer support?
Deskhero improves customer support by consolidating all information into a structured knowledge base, generating suggested replies, and reducing response times.
* This article provides an example of how a fictive company in the Manufacture of rubber products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.