FastenTech Solutions was experiencing difficulties in handling the growing volume of customer queries. The existing search functionality was inadequate, leading to delays in finding relevant information and responding to customers.
Deskhero's advanced AI capabilities provided a solution to FastenTech's problem. The AI-powered comprehensive search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate results quickly.
The suggested replies generated by Deskhero's AI not only reduced response times but also ensured consistent and accurate information in the responses. This has significantly improved customer satisfaction.
Additionally, the structured data lists and custom fields features of Deskhero allowed FastenTech Solutions to organize their customer support data more effectively. The user groups feature also enabled them to assign tickets to the right teams quickly.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of FastenTech Solutions' customer support services and enhanced customer satisfaction.
How does Deskhero's AI-powered search improve customer support services?
Deskhero's AI-powered search leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate results quickly. This improves the efficiency of the support team and reduces response times.
How does Deskhero ensure consistent and accurate information in responses?
Deskhero's AI generates suggested replies based on relevant content found from various sources. This ensures that the responses are consistent and accurate.
How do the structured data lists and custom fields features help in organizing customer support data?
The structured data lists and custom fields features of Deskhero allow for effective organization of customer support data. This makes it easier to manage and track customer support tickets.
* This article provides an example of how a fictive company in the Manufacture of screws industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.