TubeTech Manufacturing receives a high volume of customer inquiries every day. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly reducing the response time and improving customer satisfaction.
The company uses Deskhero's custom fields and structured data lists to categorize and organize their customer inquiries. This helps the AI to better understand the context and provide more accurate suggestions.
TubeTech Manufacturing also leverages Deskhero's knowledge base feature. They upload their policies, manuals, and presentations which the AI analyzes and generates relevant articles. These articles are then used to answer customer inquiries, further enhancing the efficiency of their customer service.
Deskhero's website scraping feature is used by TubeTech Manufacturing to keep their knowledge base up-to-date. The AI scrapes the latest information from relevant websites and updates the knowledge base accordingly.
Lastly, the comprehensive search bar powered by the AI provides TubeTech Manufacturing's customer service team with quick access to the right information. The AI enhances the search results by analyzing the query and providing the most relevant results.
How does Deskhero's AI improve the efficiency of the ticket management system?
Deskhero's AI analyzes the context of the ticket and suggests replies based on previous similar tickets. This significantly reduces the response time and improves the efficiency of the customer service team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI analyzes the uploaded files like policies, manuals, and presentations and generates relevant articles. These articles are then used to answer customer inquiries. The AI also keeps the knowledge base up-to-date by scraping the latest information from relevant websites.
How does Deskhero's AI enhance the search results?
Deskhero's AI analyzes the search query and provides the most relevant results. This makes it easier for the customer service team to find the right information quickly.
* This article provides an example of how a fictive company in the Manufacture of Seamless Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.