PulpPro Manufacturing uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This helps them to generate suggested replies for new customer queries, significantly reducing the time taken to respond to customers.
The company also uses the platform's AI-powered comprehensive search bar to quickly find relevant content from their vast database of policies, manuals, and presentations. This has made it easier for their support team to provide accurate information to customers.
By leveraging Deskhero's website scraping feature, PulpPro Manufacturing is able to keep their knowledge base updated with the latest information from their industry. The AI then uses this data to enhance search results and reply suggestions.
Deskhero's custom fields and structured data lists have allowed PulpPro Manufacturing to categorize their customer queries more efficiently. This has improved their ticket management process and helped them to prioritize urgent issues.
Overall, by using Deskhero's advanced AI capabilities, PulpPro Manufacturing has been able to provide faster and more accurate customer support, leading to increased customer satisfaction.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used by the AI to enhance search results and generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of semi-chemical pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.