TrailerTech Manufacturing's helpdesk team handles a wide range of tasks, including technical support, product inquiries, and warranty claims. Prior to implementing Deskhero, the team often struggled to manage these tasks efficiently due to the high volume of tickets.
With Deskhero's AI capabilities, the helpdesk team can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has greatly reduced the time taken to find relevant information for resolving tickets.
The AI also generates suggested replies based on this information, enabling the helpdesk team to respond to tickets more quickly and accurately. The AI's ability to learn from past interactions has resulted in more effective responses, leading to higher customer satisfaction.
Furthermore, the AI-powered search bar has made it easier for the helpdesk team to find relevant information quickly. This has been particularly beneficial for resolving complex technical issues that require detailed knowledge of the products.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of TrailerTech Manufacturing's helpdesk operations, leading to faster resolution times and higher customer satisfaction.
How has Deskhero improved the efficiency of TrailerTech Manufacturing's helpdesk operations?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to find relevant information and resolve tickets, thus improving the efficiency of the helpdesk operations.
How does Deskhero's AI enhance the effectiveness of the helpdesk team's responses?
The AI learns from past interactions and uses this knowledge to generate more effective responses. It also leverages a wide range of resources, including previous tickets and knowledge base articles, to ensure the responses are as accurate and helpful as possible.
How does the AI-powered search bar benefit TrailerTech Manufacturing's helpdesk team?
The AI-powered search bar makes it easier for the helpdesk team to find relevant information quickly. This is particularly useful for resolving complex technical issues that require detailed knowledge of the products.
* This article provides an example of how a fictive company in the Manufacture of semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.