WireShield Technologies has a vast repository of product manuals, installation guides, and other resources. With Deskhero, they can easily convert these documents into knowledge base articles, making it easier for their support team to access and share this information.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and trends. This gives their support team a comprehensive understanding of the market and enables them to provide informed responses.
Deskhero's advanced AI capabilities have been instrumental in enhancing WireShield's support services. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, improving the speed and quality of their support.
Additionally, the AI enhances the platform's search functionality, making it easier for the support team to find the information they need. This has increased their productivity and allowed them to handle more tickets in less time.
Finally, WireShield uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless customer support experience that is efficient and reliable.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses. This not only improves the speed and quality of support but also helps keep the knowledge base updated with relevant information.
What types of documents can be converted into knowledge base articles?
Deskhero can convert various types of documents, including Word, PowerPoint, and PDF files, into knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from specified websites, keeping your knowledge base current with the latest industry news and trends.
* This article provides an example of how a fictive company in the Manufacture of shielded cable industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.