SpiceCraft Inc., a leading manufacturer of spices, was struggling with a high volume of customer queries and complaints. The company needed a solution that could help them manage and respond to these queries more efficiently.
SpiceCraft Inc. decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Using these embeddings, Deskhero was able to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the customer support team.
Additionally, Deskhero's comprehensive search bar made it easy for the customer support team to find relevant information quickly. This further enhanced the speed and quality of their responses.
Since implementing Deskhero, SpiceCraft Inc. has seen a significant reduction in response times and an improvement in customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows the customer support team to quickly find relevant information from the system's database, including previous tickets, knowledge base articles, and uploaded files.
What improvements has SpiceCraft Inc. seen since implementing Deskhero?
Since implementing Deskhero, SpiceCraft Inc. has seen a significant reduction in response times and an improvement in customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of spices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
