FitGear uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from various sources to suggest relevant replies, reducing the time taken to resolve tickets.
The company uses the user groups feature to assign tickets to the appropriate team based on the type of query. This has improved the efficiency of their customer support team and has also resulted in faster resolution of tickets.
FitGear leverages the knowledge base feature to provide customers with detailed information about their products. The AI capabilities are used to generate articles from various sources, reducing the workload of the customer support team.
The company also uses the website scraping feature to keep track of customer feedback on various platforms. The AI capabilities analyze this data to identify areas of improvement, helping FitGear to continuously enhance their products and services.
Deskhero's REST API is used to integrate with FitGear's ERP system, ensuring seamless data flow and improved operational efficiency.
How does the AI improve the efficiency of the customer support team?
The AI suggests relevant replies to tickets, reducing the time taken to resolve them. This allows the customer support team to handle more tickets in less time.
How does the knowledge base reduce the workload of the customer support team?
The knowledge base provides customers with detailed information about the products, reducing the need for them to raise tickets for basic queries. This reduces the workload of the customer support team.
How does the website scraping feature help in enhancing products and services?
The website scraping feature collects customer feedback from various platforms. The AI analyzes this data to identify areas of improvement, providing valuable insights that help in enhancing products and services.
* This article provides an example of how a fictive company in the Manufacture of sportswear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.