PotatoPower Starch Industries, a leading manufacturer of potato-based starch products, faced challenges in managing a high volume of customer support tickets. They turned to Deskhero for its advanced AI capabilities to streamline their ticket management process.
Deskhero's AI capabilities allowed PotatoPower to automate the ticket management process. The system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhanced the search functionality of their ticket management system. By using OpenAI embeddings, the system could find relevant content quickly and accurately, improving the efficiency of their customer support team.
PotatoPower also used Deskhero's custom fields and user groups features to categorize and assign tickets effectively. This ensured that each ticket reached the right department, reducing the resolution time and increasing customer satisfaction.
Finally, PotatoPower utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their ticket management process.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automates the response process, reducing the time spent on each ticket.
How does Deskhero enhance the search functionality of the ticket management system?
Deskhero's AI uses OpenAI embeddings to analyze a wide range of data sources, including previous tickets, knowledge base articles, and uploaded files. This allows the system to provide more relevant and comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This can help streamline your ticket management process.
* This article provides an example of how a fictive company in the Manufacture of starch products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.