SteelCraft Inc. was facing challenges in managing the high volume of customer queries and complaints. The manual process was time-consuming and often led to delayed responses. To address this issue, they implemented Deskhero, leveraging its advanced AI capabilities to automate ticket management and response generation.
With Deskhero's structured data lists and custom fields, SteelCraft was able to categorize and prioritize tickets effectively. The AI used OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
The AI capabilities also enhanced the search results on their helpdesk platform. By analyzing the uploaded files like policies, manuals, and presentations, and the scraped website data, the AI provided more accurate and relevant content to both the support team and the customers.
Deskhero's Kanban board further helped in visualizing the workflow and tracking the progress of each ticket. This led to improved productivity and efficiency of the customer support team.
Overall, the implementation of Deskhero has transformed SteelCraft's customer support process, resulting in improved customer satisfaction and reduced response time.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the query and suggest the most relevant reply.
How does Deskhero improve the search results on the helpdesk platform?
Deskhero's AI analyzes the uploaded files and scraped website data to enhance the search results, providing more accurate and relevant content.
How does Deskhero's Kanban board improve the customer support process?
Deskhero's Kanban board helps in visualizing the workflow and tracking the progress of each ticket, leading to improved productivity and efficiency of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of steel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.