IronForge Inc. receives numerous customer queries daily, which are efficiently managed using Deskhero's tickets management system. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve each ticket.
The company also uses Deskhero's custom fields and user groups features to tailor its support services to specific customer segments. This personalization improves customer satisfaction and loyalty.
Additionally, IronForge Inc. uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information and technical specifications. The AI-powered system automatically updates the knowledge base whenever new information is published on the company's website.
Finally, IronForge Inc. uses Deskhero's comprehensive search bar to quickly locate relevant information within its vast knowledge base. The search bar's AI capabilities enhance the accuracy of search results by analyzing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
By leveraging Deskhero's advanced AI capabilities, IronForge Inc. has been able to significantly improve the efficiency and quality of its customer support services.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time taken to resolve each ticket.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base whenever new information is published on the company's website.
How does Deskhero improve the accuracy of search results?
Deskhero's comprehensive search bar uses AI to analyze OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enhances the accuracy of search results.
* This article provides an example of how a fictive company in the Manufacture of structural metal products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
