With a large customer base, PrecisionBearings receives numerous customer queries daily. Managing these queries manually was a challenge. With Deskhero, these queries are now automatically sorted into structured data lists and assigned to the appropriate user groups. This has streamlined the ticket management process and improved the speed of resolution.
Deskhero's AI capabilities also assist in generating responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests the most relevant content for responses. This has drastically cut down the time required to draft responses and improved the accuracy of the information provided.
The search functionality of PrecisionBearings' knowledge base has been greatly enhanced by Deskhero's AI. By using OpenAI Embeddings, the AI can find the most relevant content from the knowledge base, previous tickets, and uploaded files. This has simplified the information retrieval process for the support staff, making it easier to resolve customer queries.
Deskhero's custom fields and custom email domains have enabled PrecisionBearings to personalize their customer support. Customers now receive responses from a PrecisionBearings email domain, and the custom fields allow for personalized greetings and sign-offs. This has enriched the customer experience and fostered brand loyalty.
Lastly, the REST API provided by Deskhero has facilitated the integration of PrecisionBearings' customer support system with other business systems. This has ensured a seamless flow of information and further improved the efficiency of their customer support.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI automatically sorts customer queries into structured data lists and assigns them to the appropriate user groups. This streamlines the ticket management process and improves the speed of resolution.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This simplifies the information retrieval process for the support staff, making it easier to resolve customer queries.
Can Deskhero's customer support system be integrated with other business systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other business systems. This ensures a seamless flow of information and further improves the efficiency of customer support.
* This article provides an example of how a fictive company in the Manufacture of Tapered Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.