TapMaster Inc. receives hundreds of customer support tickets daily, ranging from technical issues to inquiries about machine specifications. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero, the company can now automate ticket management using AI. The platform categorizes incoming tickets based on their content, assigns them to the appropriate support team, and even suggests potential responses using OpenAI Embeddings.
The company also leverages Deskhero's AI capabilities to enhance its knowledge base. The platform automatically generates articles from uploaded files like manuals and policies, making it easier for customers to find the information they need. This not only reduces the number of support tickets but also improves the overall customer experience.
Furthermore, Deskhero's website scraping feature allows TapMaster Inc. to keep its knowledge base up-to-date. The platform regularly scans the company's website for new information and updates the knowledge base accordingly. This ensures that customers always have access to the latest information.
Deskhero's comprehensive search bar, powered by AI, makes finding relevant information a breeze. It uses OpenAI Embeddings to enhance search results, ensuring that customers find exactly what they're looking for. This has significantly reduced the time customers spend searching for information.
Finally, TapMaster Inc. uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage Deskhero's advanced AI capabilities without disrupting its current workflows.
How does Deskhero's AI help manage support tickets?
Deskhero's AI categorizes incoming tickets based on their content, assigns them to the appropriate support team, and suggests potential responses using OpenAI Embeddings. This automates the ticket management process, reducing response times and improving customer satisfaction.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to regularly scan the company's website for new information. It then updates the knowledge base accordingly, ensuring that customers always have access to the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the user's query and finds the most relevant information, making it easier for customers to find what they're looking for.
* This article provides an example of how a fictive company in the Manufacture of tapping and threading machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
