WeaveMaster Inc receives numerous customer queries and complaints daily. The company uses Deskhero's AI to manage these tickets efficiently and effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also improves the accuracy of the responses, leading to higher customer satisfaction.
WeaveMaster Inc also uses Deskhero's kanban board to visualize their ticket management process. This helps them to track the progress of each ticket and identify any bottlenecks in the process.
Moreover, WeaveMaster Inc uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent and important issues are addressed first, improving the efficiency of their customer support services.
Finally, WeaveMaster Inc uses Deskhero's REST API to integrate the platform with their existing ERP system. This provides a seamless workflow, reducing the need for manual data entry and increasing the overall efficiency of their ticket management process.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings to find relevant content for each ticket. This content is then used to generate suggested replies, speeding up the response time and improving the accuracy of the responses.
How does Deskhero help to track the progress of each ticket?
Deskhero's kanban board allows you to visualize your ticket management process. This helps you to track the progress of each ticket and identify any bottlenecks in the process.
Can Deskhero be integrated with existing ERP systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing ERP system, providing a seamless workflow and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of technical textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.