SoftTouch Tissue Manufacturing receives a high volume of customer inquiries daily. To manage this, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on the urgency and type of query, ensuring that critical issues are addressed promptly.
Deskhero's AI also aids in generating suggested replies. By analyzing previous tickets and knowledge base articles, the AI can suggest potential responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
The company also utilizes Deskhero's knowledge base feature. The AI can generate articles from uploaded files like policies, manuals, and presentations. This provides a centralized source of information for both the support team and customers, reducing the need for repetitive explanations.
Furthermore, SoftTouch leverages Deskhero's website scraping feature. The AI can scrape data from their website to keep the knowledge base updated with the latest product information and updates. This ensures that the support team always has the most current information at their disposal.
Lastly, the comprehensive search bar powered by AI enhances the search results by finding relevant content from tickets, knowledge base articles, uploaded files, and scraped website data. This helps the support team find needed information quickly, improving their efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on the urgency and type of query.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest potential responses. This helps speed up response time and ensure consistent quality.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate articles from uploaded files and scrape data from the company's website. This keeps the knowledge base updated with the latest product information and updates.
* This article provides an example of how a fictive company in the Manufacture of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.